Applies to: DW41JD/DW81KD/DW61LD/DT81DP/N44PAM/N48PAW/N46PCK/N88PCH
1. If you forgot your password, please click “Forgot Password” in the lower left corner of the login interface
2. You can use the three preset security questions or use the GUID files to set a new password and reactivate the device.
3. If you forget the answers for the questions and don’t have GUID files, please use SADP to export the configuration files to reset the password.
a. Download SADP from our website below: support.annke.com/SADPTool.exe
and install it on your computer. Make sure your computer and your device are in the same network.
b. Open SADP and check the target device, click “Forgot Password” to enter the Reset Password interface.
c. Click “Export” to download the key request file, and set the file path in the pop-up window.
Click “Select Folder” to save the device’s key request file on your PC. The exported key request file is an XML file which is named in the form of “Device Serial No.-System Time”.
Note: If your exporting fails, please right-click on SADP and run it as an administrator;
d. As the file has a valid period, please send an email to firstname.lastname@example.org immediately after exporting the file, and let us know that you have forgotten the password. Our technical engineer will send you a key file back. Please don’t restart the DVR after the file is exported, otherwise, the file will immediately become invalid.
e. Select “Import File” as the resetting method. Click the file icon to select the received key file (XML file) and click “Open”. Input a new password twice, and the system will evaluate the password strength automatically. We highly recommend you to use a strong password to ensure your data security. Lastly, click “Confirm” to finish your resetting.