Applies to: I21X/I21Y/I21YB/SP3/SP5
Here is the method to set up wifi.
If the camera can't connect wifi, please try methods below.
1. Please make sure the camera is less than 30 feet away from the router.
2. There are 2 kinds of wifi. One is 2.4Ghz and another is 5Ghz. Most wifi is 2.4Ghz. Our camera can't connect 5Ghz wifi.
3. If there is a special character like @#% in your wifi SSID and password, please delete the special character to have a try.
4. Please go to your router's page try to change the encryption mode of wifi to other modes on the list such as WPA, WPA2, WEP and so on. Please try all encryption modes.
5. If you can, please test if the camera can connect another wifi to confirm there is no incompatibility between current wifi and camera.