Applies to: DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y/S500/S300/FC200/NCK800/H800/H500/FC800/E800
After you connect the DVR/NVR to a monitor/display/TV, it shows no signal or just black and blank on the monitor(Attached picture for your reference), you can do some troubleshooting to find out the problem.
There are several possible causes of your DVR/NVR that do not show its setting panel. You may follow the troubleshooting tips listed below to solve the problem.
Cause 1: The DVR/NVR Power adapter is insufficient or cannot be powered normally
Solution: Please use another power adapter with the same voltage to have a try. Even the power light is on, please also change the power adapter.
Cause2: The HDMI/VGA connection may have some problem
Solution: If you use the HDMI port on DVR and HDMI cable to connect DVR to a monitor/display/TV, please try the VGA port on DVR and use the VGA cable. If you use a VGA connection, please try the HDMI connection. Also, please use another HDMI/VGA cable to have a try.
Cause 3: The monitor/display/TV may have some problem or it is not compatible with DVR/NVR
Solution: If possible, please use another monitor/display/TV to have a try.
Cause 4: The resolution of DVR/NVR is higher than the monitor/display/TV
Solution: Please use SADPTool software to search the DVR/NVR and change its resolution on the computer. How to change the display resolution of DVR/NVR via computer?
Cause 5: The Hard Disk Drive(HDD) maybe has some problem
Solution: If you have installed a hard disk drive(HDD) on DVR/NVR, please uninstall the HDD to have a try. How to install a hard disk drive(HDD)?
Cause 6: The Ethernet cable may have some problem
Solution: Please do not connect the Ethernet cable to the DVR/NVR. Also, please do not connect any cameras. Just connect the DVR/NVR to a power adapter and monitor/display/TV.
Cause 7: The DVR/NVR is defective.
Solution: Please provide your relevant purchase information or order information to us in the form of an attachment so that we can provide better help.
- If the problem persists after going through the steps above, please tell us the troubleshooting results or better take some pictures about the process and send them to us as an attachment.
- Please click on submit a request to contact us for help.