1. Please make sure the DVR/NVR is connected to the router by the cable.
2. Please make sure the network cable is working.
3. Please try to connect the system to another LAN port of the router.
4. Please go to main menu-configuration-network-platform access and make sure the P2P is enabled
5. If the net status is offline, please refer to the below instruction to adjust settings:
If the issue can't be fixed, please contact us and tell us your problem, our tech support representative will contact you and help further.