You may try the following methods to resolve the problem:
Step 1:Please kindly confirm the tracking number for your order.
Step 2:Track the parcel to know the shipping status
Note: If you couldn't track it well, please kindly contact our e-mail:firstname.lastname@example.org
- Send an email with a brief title, such as "Not Received Tracking Information of My Order#"
our after-sale customer service will help you to track and tell the status of the order.
We will be responsible for you until you get the parcel, you can take care of this parcel.