Applied to: All ANNKE Orders
If you failed to pay your order on ANNKE, you may
#1. Find the correct steps for paying orders to check which step got wrong.
#2. See the answers if you encountered the specific problems below.
- Question 1. Can not find the option “Pay with Debit or Credit Card”.
Step 1. Clear your browser cache and history at first, then retry the payment later.
Step 2. If you still can not find the option after that, you may contact the support of your local PayPal.
Due to the risk mechanism of PayPal, some countries/regions may not provide this option.
- Question 2. The payment failed after filling in the bank card ID and other information
Step 1. If you failed to pay your order because of bank card issues, please confirm there are enough funds in your bank account. You are advised to change to another card to pay the order when the steps mentioned didn't work.
Step 2. Check to confirm that your browser is the latest version, older versions of browser may be incompatible with the payment application.
Step 3. You may contact the support of the bank for help.