Issues with unbinding my cctv account

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Nasif Ishraq

• June 22, 2019 18:23

Ive tried to unbind my device via the annke vision app and i keep getting this error after entering my password, "Only the device in the same area with the app can be unbound from its account'

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  Support Team

  • June 24, 2019 11:40

  Hello, this error message indicates that the device needs to be unbound before adding it to the app.

  We have created a ticket 643813 for you and our support will contact you by email to help to unbind the system. Please pay attention to your inbox. 

  Thank you.

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  Nasif Ishraq

  • June 24, 2019 15:54

  okay thank you im awaiting your email

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  Leo Trujillo

  • June 24, 2019 16:27

  I bought an ANNKE Model DW81KD Cameras.  The hard drive was already installed. Can I connect it directly to a tv or a computer?  What connections do I need other than what it came with.  Also, is there a remote control that I can order for that kind of cameras.  I tried to connect it to my tv, nothing happened only two lights turn green the left and the right ones, not the middle one.  Please let me know what else I need to connect it directly to my tv.  Also let me the model  number for the remote for that system if any.   THANKS.

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  Nasif Ishraq

  • June 24, 2019 16:28

  Leo i think you need to open up a new post in order to get a response from them

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  Leo Trujillo

  • June 24, 2019 16:32

  How do I open up a new post to get a response from them (WHO is them)

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  Support Team

  • June 26, 2019 07:53
  • Edited

  Hi Leo, we see your new post, let's move there.

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  Karen Fraser

  • October 06, 2019 15:27

  Ive tried to unbind my device via the annke vision app and i keep getting this error after entering my password, "Only the device in the same area with the app can be unbound from its account'. My model is DN81R

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  Support Team

  • October 07, 2019 11:58

  @Karen Fraser

  To unbind the device, you could also submit a request with a picture of the white-label of DN81R. The white label is underneath the DN81R. After that, the support agent will help you to unbind the device.

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