Issues with unbinding my cctv account

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10 comments

  • Support Team

    Hello, this error message indicates that the device needs to be unbound before adding it to the app.

    We have created a ticket 643813 for you and our support will contact you by email to help to unbind the system. Please pay attention to your inbox. 

    Thank you.

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  • Nasif Ishraq

    okay thank you im awaiting your email

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  • Leo Trujillo

    I bought an ANNKE Model DW81KD Cameras.  The hard drive was already installed. Can I connect it directly to a tv or a computer?  What connections do I need other than what it came with.  Also, is there a remote control that I can order for that kind of cameras.  I tried to connect it to my tv, nothing happened only two lights turn green the left and the right ones, not the middle one.  Please let me know what else I need to connect it directly to my tv.  Also let me the model  number for the remote for that system if any.   THANKS.

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  • Nasif Ishraq

    Leo i think you need to open up a new post in order to get a response from them

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  • Leo Trujillo

    How do I open up a new post to get a response from them (WHO is them)

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  • Support Team

    Hi Leo, we see your new post, let's move there.

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  • Karen Fraser

    Ive tried to unbind my device via the annke vision app and i keep getting this error after entering my password, "Only the device in the same area with the app can be unbound from its account'. My model is DN81R

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  • Support Team

    @Karen Fraser

    To unbind the device, you could also submit a request with a picture of the white-label of DN81R. The white label is underneath the DN81R. After that, the support agent will help you to unbind the device.

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  • Pin Mark

    Help! Having the same problem, this is the error message im getting "Only the device in the same area with the app can be unbound from its account'

     

    Please Help

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  • Support Team

    @Pin Mark

    I have created a ticket for your request, and the technical support agent will help you in 24 hours.

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