Display issue

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Paul Pivac

• July 08, 2019 01:21

My display screen has changed to black and say's AHD-M (720P).and there is a question mark at the bottom of screen next to the Cam symbol. I have tried fixing this without success. Any ideas ?

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  Support Team

  • July 15, 2019 12:26

  Hello, please advise what's the model number of device?  Could please take a photo of the monitor and let us check it? Thank you.

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  Paul Pivac

  • July 16, 2019 05:27

  Good afternoon Kate. My model number is QV-3020

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  Rev. Bill Hao

  • September 23, 2019 17:40

  I am having the same problem. Can you post the solution? My model number is DN81NB1T. 

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  Support Team

  • September 24, 2019 12:16

  @Rev. Bill Hao Firstly, please check the cameras are powered on or not. If the cameras are powered on, you could see the infrared lights when covering the cameras. If the cameras are powered off, please change another power adapter for the cameras. Secondly, please follow the link to do the troubleshooting: https://help.annke.com/hc/en-us/articles/360000250381

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  Rev. Bill Hao

  • September 24, 2019 17:13

  I replaced the power adapter and it worked. Thanks! 

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  Support Team

  • September 25, 2019 09:15

  @Rev. Bill Hao Glad to hear that!!! ^_^

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  Philip Trask

  • September 27, 2019 14:58

  My system keeps blowing out my cam power supply.DN81NT1B WHAT IS WRONG???

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  Support Team

  • September 28, 2019 13:06

  Hi, Philip Trask,

  Please try to change another power adapter for the cameras. If the new power adapter can't solve the problem, please submit a request to the help center https://help.annke.com/hc/en-us. The technical support will help you to do further troubleshooting.

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