failed to send test email please check the parameters or network status

Comments

7 comments

  • Andy

    Hi Toni Evans, 

    Please refer to steps in the link below to set up an email alert.
    https://help.annke.com/hc/en-us/articles/360000250242

    When setting the Gmail alert, please kindly note the following points:
    1. The Gmail server is smtp.gmail.com
    2. For the port, you can try 465 or 587.
    3. Please be sure the P2P status is online. you can go to menu-configuration-network-platform access to check it.
    And if it is not online, you can refer to this link to make it online at first.
    https://help.annke.com/hc/en-us/articles/360000252581
    4. Please turn on the "less secure" on your Gmail account. If you have enabled the two-step verification in your Gmail, 
    For the email address, you need to input the password which you generate in the Gmail.

    For any other questions, please feel free to contact us, we are always here to help you.

    -1
    Comment actions Permalink
  • Rui Santos

    Hi Toni. 

    Did you found the solution?

    0
    Comment actions Permalink
  • Bella

    @Rui Santos,

    If you can't set up  the email alert successfully, please follow below instruction to do the troubleshooting:

    https://help.annke.com/hc/en-us/articles/360000482342

    0
    Comment actions Permalink
  • Rui Santos

    Bella,

    I already tried that and still can't send the test email.

    One of your colleagues reached me and we have schedule a remote session.

    0
    Comment actions Permalink
  • Bella

    @Rui Santos,

    Good. Hope my colleague could help you to solve the problem. ^_^

    0
    Comment actions Permalink
  • Peter Baumann

    Hi @Rui Santos,

     

    Did you manage to get this working? I'm also getting the failed error, and have tried all of the troubleshooting steps on the annke site.

    0
    Comment actions Permalink
  • Rui Santos

    @Peter Baumann yes, Annke had to update the NVR firmware and now it works.

    0
    Comment actions Permalink

Please sign in to leave a comment.