Forgot password guide post

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Support Team
  • Edited

Hello everyone, this is an especial post for password related issue.

If you forget your system/unit's password, here is the quick guide for you reset it.

As we have many different models in our various product line, different models apply to the different reset method.

1. Please confirm your system's Model No. 

2. Find the correct way to reset the system/unit's

    A. Submit a request with the Necessary information

  • If your models are: DN41R/DN81R/DN61R/DT41Y/DT81Y/DT61Y/DT41GB/DT81GB/DT61GB/N48PI/N44PI/N46PI     

 

    B. Submit a request with the Necessary information

  • If your models are: DH81NK/DH41NK/DM21O/DM31O/DL81A/DH81S/DH81NG/DN81NB/DM41G/DN41CJ/DN81BJ/DN61EC/DG81W/DG61X/DG41T/DT81DQ/DT41DC/DT61ER/DG41BE/DG81BE

 

     C. Refer to this link to reset your system

  • If your models are: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WBD/N48WHP/N48WHE

 

     D. If your model is not in the above list, please Submit a request to contact us.

 

Beware of password information disclosure, it is recommended that you do not post personal and device information here.

 

 

2

Comments

23 comments

Date Votes
  • Rimma

    Hello! I have forgotten my admin password. How can i reset. I have expirience in linux. My DVR model is DN41S. Thanks!

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  • Dean Roessing

    Help please, I got this system at auction and could use some help resting the password. 

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  • Support Team

    Hello, please find below password:

    Security Code：rR9SyrRRez Valid for：18/06/2019
    Security Code：q9QzSQ9edd Valid for：19/06/2019
    Security Code：RRreRyrdze Valid for：20/06/2019
    Security Code：rSddRRdSQR Valid for：21/06/2019
    Security Code：zQdyQReer Valid for：22/06/2019

    Hope this will make sense.

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  • Sizzle Ocean

    Hi Katie. I tried the code for 18/06/2019 and it said invalid code

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  • Jose Miguel Pacheco

    Model: DH81NK

    Date: 27/06/2019

    If possible send me password for tomorrow's date in case I could not enter the password today, thank you so much!

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  • Dayne Gonsalves

    please help me reset my password

    DATE 06-27-2019 THU 12:32:01

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  • Support Team
    • Edited

    @Jose Miguel Pacheco

    Hello,

    To protect your personal information, we have modified your post.

    This model is from Sannce, please go to https://support.sannce.com and submit a request, Sannce support will help out.

    Thank you.

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  • Support Team

    @Dayne Gonsalves

    Hello,

    To protect your personal information, we have modified your post.

    We have provided the password in your other post, please kindly check it.

     

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  • Support Team

    @Sizzle Ocean

    Hello, to protect your personal information, we have modified your post.

    Here is the password for your device:

    Security Code：SQr9Syy9RQ Valid for：27/06/2019
    Security Code：R99qqqedQR Valid for：28/06/2019
    Security Code：RyQzzQr9zz Valid for：29/06/2019
    Security Code：qQRqRryRRR Valid for：30/06/2019
    Security Code：rRdyR99dy Valid for：01/07/2019

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  • Joanne Williams

    hi ive lost my system password please help

     

    06-28-2019 fri 19:44

    dn41r

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  • Support Team

    @Joanne Williams

    If you forget password and cannot access system, please provide some information to us so that we can provide a super code to access system. Here is the information we need.

    https://help.annke.com/hc/en-us/articles/360000249562

     

    1. Please remember input super password on that day on the interface where you can see the long SN, not on the log in the interface where you can see user name admin.

    2. Here is a video to show how it works. https://www.youtube.com/watch?v=kmL5pDFoSs8

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  • BeLabs srl

    1. DN81NB

    2. the date on your monitor : 2019-06-22 14:37:00

     

    Thank you!

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  • customer

    Hello, I tested the signin from outside, but it is not working.

    I used my ID and the default password, but only the empty login template reappeared.

    I have the four camera easy sytem. In the internal network it works fine, but not from outside.

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  • Andy
    • Edited

    @BeLabs srl

    Hi, friend, 

    Please connect the recorder to a monitor or TV and check the date on the screen.

    If the date is 2019-06-22, please try user name admin, the super password is 9zn4ak3416
    If the date is 2019-06-23, please try user name admin, the super password is Uk5eEt9143
    If the date is 2019-06-24, please try user name admin, the super password is Vn6rCv7312
    If the date is 2019-06-25, please try user name admin, the super password is pRg0T77929
    If the date is 2019-06-26, please try user name admin, the super password is go9Wyf1000

    NOTICE:
    1.If it works, please log in recorder and restore it to factory default so that a password can come back to default one blank(nothing).
    2. Please identify the capital letter, small letter, letter o and number 0
    3.If it says your system is locked, power off system and power on so that you can try
    4. The super password we provide to you will be invalid the next day.
    5. Super password can only work on TV or monitor, NOT on computer or phone 

     

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  • Andy
    • Edited

    @K-W Schramm

    Hi, friend, 

    I am afraid we need to have your model No. at first to then can better help you solve your problem.

    This is also a common sense for everyone before submitting a request.

    And we have arranged our technical support team to follow up on your issue #645825.

    Please note to check your email.

    Have a nice day!

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  • Jecid guerrero
    • Edited

    forgot password plese help DN81R

     

    monitor day 07-17-2019

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  • Andy

    @Jecid Guerrero

    Hi, friend, we need another long serial No. to generate a secure code for you.

    Please read this article carefully and send us the information to our email, thank you.

    https://help.annke.com/hc/en-us/articles/360000249562

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  • Jackie Cameron

    My system came locked!!!!!

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  • Alessandro Ricci

    Dvr model Annke DN81NB

    the date on your monitor : 2019-07-28 12:38:09

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  • Support Team

    @Jackie Cameron If the system is locked, please send an email to support@annke.com with the information we need. The technical support will help you sooner and better.

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  • Support Team

    @Alessandro Ricci If you forgot the system admin password, please send an email to support@annke.com with the information we need. The technical support will help you sooner and better.

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  • Andy

    Dear customer

    Till now we will not release the password directly in the community, It is not safe for you because we need some personal information from your DVR box

    Please directly share the information here:

    https://help.annke.com/hc/en-us/requests/new

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  • datriyo M

    The Cloud Networking Architect designs, deploys, and supports large cloud environments. The individual must proactively provide technical support in areas, such as network automation, software-defined networks (SDN), VPN, local area networks (LANs), wide area networks (WANs), network security platforms, and load-balancing technologies within cloud architectures.

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