Night Vision Stopped Working

Comments

7 comments

  • Bella

    Could you please tell us the model number of your system? You can find it underneath of the recorder.

    Please refer to this link to find it.

    https://help.annke.com/hc/en-us/articles/360000250241

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  • Angie Frank

    DN81R. The camera has worked for over a month. No lighting situations have changed. It was working at 1am nite vision fine and at 10pm the same day just stopped. This is the 3rd nite no nite vision. Led lights are on again no new street or porch lites to effect circumstances.

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  • Andy

    @Angie Frank

    Hi, Angie Frank, 

    How many cameras have this problem in total?

    In order to better help you, our support team will contact you soon in ticket #645834.

    Have a nice day.

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  • Chantel Costen

    Hi, I am having the same problem, I installed the 8 cameras and all were working fine, then one night, one camera just stopped working at night, it works during the day but the night vision doesn’t work, all red led are on but the screen is dark (because it’s night time) I have tried rebooting the system but that didn’t work.
    Model number of my system is #DN81R(c94615526)

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  • Bella

    Hi, Chantel,

    Good day.

    For your problem, please send a picture and the problem in details to support@annke.com.

    The technical support agent will contact you as soon as possible and provide you a solution.

    By the way, please also provide your purchase information of the system as well.

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  • Sebastien

    Hi

    Need your help please

    I'm having the same issue, I have 4 cameras installed and since few months, 3 cameras when its the night, I cannot see nothing, the red led are on but the screen is dark..

    During the day no problem.

    Model: DH81NK1T

    Let me know please

    Thanks!

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  • Bella

    @Sebastien. Please send your problem with details to support@annke.com. The technical support agent will contact you as soon as possible and help you to do the troubleshooting.

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