Login problems on monitor

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Shamz Chowdhury

• August 12, 2019 22:55

My CCTV username keeps showing as admin on my monitor.. I have changed my username and password on my phone, but the monitor and unit setup does not allow me to access main menu.. I have pictures on monitor, but cannot access menu.. and even though I can log in on phone, I have no pictures or CCTV on the phone app...

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  Support Team

  • August 13, 2019 12:17

  Hi, Shams,

  Good day!

  For the CCTV system, the default username is admin. The admin account is the administrator account for the system. It can't be changed. If you don't want to use the admin account, you need to add a new account for the system.

  For the phone APP issue, please send a request to the technical support team: support@annke.com. Our technical support agent will try their best to help you solve the problem.

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  ZAMAN KHALED

  • August 14, 2019 20:38

  I need the secure code for set new password . So how can I get it ?

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  Support Team

  • August 15, 2019 09:00

  Hi, ZAMAN KHALED,

  Good day!

  Please send an email to support@annke.com to get the secure code.

  In the email, please attach the information mentioned in the below link: https://help.annke.com/hc/en-us/articles/360000249562

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