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1 comment

  • Kate

    Hi, Real Lanteigne,

    Good day!

    If the mouse doesn't work, please try to change another mouse for the security system.

    Or change another USB port to plug the mouse.

    If the problem still can't be solved, please kindly provide me the model number of the security system.

    Here is the instruction about how to find the model number: https://help.annke.com/hc/en-us/articles/360000250241

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