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Where are downloaded videos?

Answered

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7 comments

  • Support Team

    Hi, Ron,

    Good day!

    For this problem, please follow below picture to check the settings on the IE web browser:

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  • Ron Zoscak

    Thanks, that fixed it!

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  • Edmundzed

    That fixed only a part of it here. NVR model N48PAW.

    Now the downloads are actually visible at my computer but there is no sound. Another problem is that 

    VLC player doesn't play's it in the right format, it is a bit like 3 X 4 format instead of 19(10)X10(80) format.

    We really really need a firmware update for these NVR's so that we can access and control it with modern supported Web Browsers and it will probably allow Linux users too.

    Is there any other way to use platform independent tools to download recordings from ANNKE NVR's?  Tools like FTP or SSH, anything at all?

     

     

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  • Support Team

    Hello Edmundzed,

    To watch the downloaded videos with sound, please try the dedicated video player called VSPlayer from the below link:
    https://download.annke.com/document/Computer_Software/vsplayer_v7.4.3.zip

    Do you mean the aspect ratio is not correct when watching the video in VLC player? Is so, you can refer to our instruction below to change it on VLC manually:
    <What-to-Do-if-the-Exported-Videos-From-Annke-DVR-Do-Not-Show-in-Correct-Size->

    Unfortunately, ANNKE products cannot work with Linux system at the time being, we have reported your request to our engineer team for assessment :)

    Your ANNKE NVR can upload recordings to NAS.

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  • Edmundzed

    Thanks the VSPlayer gives me sound but the sliders do not work and I cannot scroll through the recordings. May I suggest a firmware update and a "normal" sound format that plays in all available players. 

    Can you tell me how the NVR can upload the recording to NAS. 

     

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  • Support Team

    Hi @ Edmundzed,

    Regarding the issue with the sliders, could you contact our technical support for further assistance? We may need the video clip from you for further reference. Below is the link to submit a ticket to our support team:
    https://help.annke.com/hc/en-us/requests/new

    Please find below link to the instruction about connecting your NVR to NAS:
    <Annke-Vision-How-to-Connect-ANNKE-IP-Camera-to-NAS>

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  • Edmundzed

    Hello,

    The sliders - they do not work very well but at the moment there are more important things to figure out, so I leave it for the moment.

    About the "NVR"!!! to NAS, as far as I can see  the link you give me is about the CAMERA's to the NAS .

    Can a ANNKE technical specialist tell me how to access the NVR via terminal commands?

     

     

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