System sucks

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1 comment

  • Kate

    Hi, Ralph,

    Sorry for the inconvenience brought to you. If the hard drive can't be recognized by the security system, it will cause by below reasons:

    1. The power supply of the security system is insufficient so that the hard drive can't be powered on.

    2. The cables for the hard drive are defective.

    3. The hard drive is defective.

    About this problem, we need to do the troubleshooting and provide you a solution.

    Please submit a request to our help center, and the technical support agent will help you as soon as possible.

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