Comments

9 comments

  • Kate

    Hi, Bosna Rijeka,

    Good day!

    For the notification push problem, could you please check the push function is enabled or not?

    Besides, please check the mobile phone enable the Annke Light APP to receive the push notification or not.

    Moreover, did the notification push function work or not?

    By the way, please provide us the model number of the floodlight.

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  • Bosna Rijeka

    Hi Kate,

    devices model: I41CL
    hardware version: M01C02S03W03

    The Annke light app works with IOS 12.2 or lower or with android 8.0 or lower.

    With the newest IOS and Android the app don‘t send push notification.

    I have test it with older smartphones and it works. After I updated my smartphone the app is not sendig push notifications.
    I think there is an update needed.

    Best regards

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  • Kate

    @Bosna Rijeka

    Thanks for your sharing. We will report this issue to the product team, and ask the product team to test this compatibility issue of the APP. Once we have a testing result, we will release it on the community.

    Thanks again for your sharing and support. ^_^

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  • Bosna Rijeka

    thank you!
    I like your products and I hope you will solve the problem with the app as soon as possible.

    best regards

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  • Mark Robbins

    Hi I am having the same problem as above ok on ios but doesn't work on android 9.0 any news on update?

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  • Kate

    @Mark Robbins 

    Good day. 

    Did you try to use another andriod phone to check it?

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  • Bosna Rijeka

    It still was not an update on this app. with ios 12.4.1 and android 9.0 the push notification not work.
    can you please repair that with an update

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  • Bosna Rijeka

    hi annke-team,

    the annke light app is still not sending push notifications.
    ios 13.1.2

    please send make an update for the app!!!

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  • Kate

    @Bosna Rijeka

    Sorry for the inconvenience brought to you. I have raised a ticket to the product team, and hope the team will update the APP as soon as possible.

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