DN81R safari viewing and FTP Q

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7 comments

  • Kate

    Hi, John,

    Good day.

    For the DVR DN81R, we don't have the web plug-in for the Safari or Chrome or Firefox web browser now.

    The DVR only supports to preview the images on IE web browser. Here is the instruction as for your reference:

    https://help.annke.com/hc/en-us/articles/360000252182

    For the storage, the DVR doesn't support to upload the recording files to FTP server.

    For the Mac computer, we don't have the software and web plug-in to view the security system now.

    But we have raised the ticket to the product manager to do some efforts about it.

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  • John May

    HI Kate - thanks for answering. Customer comments about your excellent customer service were one of the reasons for my choice and you have not disappointed me! But I am really disappointed that you only support IE. I cannot even login in to this help website on Safari or Chrome and have to use Firefox. That is a real shortcoming of your product(s) and in fact may have made me go elsewhere had I know that. However the DVR works great. It just plugged in to replace my old one, and the app is also reliable on iphone and ipad. But please you must support browsers other than IE - it is not that difficult!!

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  • Kate

    Hi, John,

    We appreciate your valuable feedback and suggestion, and I have reported this request to the product team.

    If you want to view the cameras on the PC, maybe you could use the Guarding Vision software on the Windows computer.

    Here is the instruction as for your reference:

    https://help.annke.com/hc/en-us/articles/360000252441

    For the web plug-in for other web browsers, we are working on it.

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  • Marc Logen

    I have the N48PAW system and I would really like Mac support too please. 

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  • Kate

    @Marc Logen

    We feel sorry that we don't have the new software for the Mac computer. If the Mac OS of your computer is not the latest one, maybe you could have a try.

    Here is the link to download the software: http://support.annke.com/document/HK/general/Guadrdingvision.pax

    Here is the instruction as for your reference: https://help.annke.com/hc/en-us/articles/360000252441

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  • Marc Logen

    Kate the software works through Chrome, but there is no plugin available for playback for either Chrome or Safari. When will you have web plugins available for other browsers?
    The software Guarding Vision doesnt work on my Mac. 

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  • Kate

    Hi, Marc,

    Right now, we don't have the plug-in for the non-IE web browser, and I have raised a ticket to the research and development team. Hope they could release a plug-in or software for Mac OS.

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