Comments

12 comments

  • Kate

    Hi, Yannick Rupp,

    Good day!

    If the system keeps offline, please try to fix the IP settings of the system.

    Here is the instruction about how to fix the IP settings: https://help.annke.com/hc/en-us/articles/360000251901

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  • Yannick Rupp

    Thanks,

    Here my configuration :



    and here the photo from the dvr configuration :

     

    what is wrong?

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  • Kate

    Hi, Yannick Rupp,

    Please don't check the Activer DNS DHCP.

    Then, please put in the Primary DNS server as 212.129.48.244, the alternative DNS server as 208.67.222.222, and please click Apply. After that, please check the status will be online or not.

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  • Yannick Rupp
    it does not work: the status remains offline
     

     

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  • Yannick Rupp

    Do you have a another solution to offer me?

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  • Kate

    Hi, Yannick Rupp,

    Please check the firmware of the system on the Menu-->Maintenance-->System Info-->Device Info page, and send me a picture of it.

    I will check the firmware is the latest one or not based on the software inventory.

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  • Yannick Rupp

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  • Kate

    Hi Yannick,

    I will send you the latest firmware for your device via the email.

    Please try to upgrade the firmware of the device and check the system will be online or not.

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  • Yannick Rupp

    I have not received anything on my email address 

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  • Kate

    Hi, Yannick,

    I have sent the firmware to your registered email in the community. Please check your email again.

    The email should be sent by support@annke.com, from Kate.

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  • Yannick Rupp

    I have upgrade the system but status = offline

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  • Kate

    Hi, Yannick Rupp,

    For this problem, we could provide you the remote assistance to double-check the problem.

    I saw that the support agent Andy send you a link to book a time for the remote assistance, so please check the email and book a time with Andy.

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