Incorrect time on PC software.

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JasAnnke

• August 31, 2019 13:51

Hi,

 

I have this system > https://www.amazon.de/gp/product/B07PSN2YKF/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

 

The time shown in the Annke sight PC software is 6 hours ahead. its shows 21:50 now when the actual time is 15:50. the date is correct. I selected the correct timezone in the app on my iphone. is there something else i need to change?

 

Thanks for any help,

 

Jas

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• 

  Support Team

  • September 03, 2019 09:35

  Hi, Jas,

  Good day.

  If you view the cameras on the PC, please set up the time zone on the PC software as well.

  It could be set up on the User Parameter-->Advanced Settings.

  A picture attached as for your reference.

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  Amanda Navarro

  • June 02, 2020 14:26

  Hello,

  I have model

  AU-DN81RA1-V5-58BH-P

  and am having the exact same issues. I have selected the correct time zone & date on the software and it is an hour behind. 

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  Support Team

  • June 09, 2020 06:28

  @Amanda Navarro

  For this problem, could you please check whether or not the DST is set up for the system.

  If not, please follow the below instruction to set up the DST for the system: https://help.annke.com/hc/en-us/articles/360000253361

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