Comments

6 comments

  • Kate

    Hi, Claudio,

    Good day!

    Currently, Annke doesn't support Mac OS, but we are collecting the feedback from the customers because we have a plan to develop the software for the Mac OS.

    For your request, I will collect it and send it to the product manager. Any new update, please follow the bulletin of the Community.

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  • Zachary Meade

    I'd like to second this. Mac support would be great. Or at least an online/website access to view cameras remotely, regardless of system / OS.

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  • Kate

    Hi, Zachary,

    Good day!

    Sorry that we don't have the software to support MAC OS now.

    But I have an idea about how to view the cameras on the Mac computer. Would you mind have a try?

    On the Mac computer, maybe we could view the cameras via the RTSP stream.

    Here is the instruction as for your reference: https://help.annke.com/hc/en-us/articles/360000252622

    If your recorder is NVR, the rtsp link should be

    rtsp://username:password@<address>:<port>/Streaming/Channels/<id>(?parm1=value1&parm2-=value2…)

    e.g:

    rtsp://admin:admin123@192.168.2.211:554/streaming/channels/101?transportmode=multicast

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  • Robert

    I agree in this day and age 2019 we need MAC OS support as well chrome and safari browsers. I would have never bought the system nor will i think about buying another unless this gets fixed. I do understand you are trying to help with a work around but it should be as simple as opening a browser.

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  • Robert

    The fix above does not work for dn8r dvr

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  • Kate

    Hi, Robert,

    Thanks for your feedback. About this problem, we really need to do the investigation and the development for the MAC OS.

    Theoretically, the RTSP stream link should be working on the MAC OS. If not, maybe there is a compatibility issue.

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