@jorge mercado I created a ticket for you, and the ticket number is 658103. The technical support will help you to reset the password as soon as possible.
I need one
Locked out password
Someone please help
@Dustin Please send an email to email@example.com. In the email, please write down the model number of your device. Besides, you could also follow the instruction to reset the password: https://help.annke.com/hc/en-us/articles/360000249562
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