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4 comments

  • Gavin Perham

    Hi,
    Installed a Annke DW81KD but can't get online in the network side. Asks for. A Verification code which I don't have. There's no code on any of the four cameras and no code on the sticker on the base of the DVR, only serial number. Does anyone have any ideas what to do to get it online please?
    Thanks,

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  • Kate

    Hi, Gavin,

    Welcome to Annke Community.

    If the DW81KD keeps offline, please follow below instruction to do the troubleshooting: https://help.annke.com/hc/en-us/articles/360000251141

    The verification code for the DVR is created by the users. It could be checked on the Menu-->Configuration-->Network-->Platform Access. In this page, you could check the verification code.

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  • Gavin Perham

    Hi,
    I've tried the link you included and used the verification code in the picture and still know joy. I know it's connected to the internet and when I set up the correct time on the cameras it worked. If I try different codes then may it work? Thanks,
    Gavin

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  • Kate

    Hi, Gavin,

    If you change the codes, it won't affect the performance of the system. But if you encrypted the stream of the video, it requires to put in the verification code. In this scenario, please put in the correct verification what you created for the system.

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