Comments

13 comments

  • Bella

    Hi, friend,

    Welcome to Annke Community!

    Could you please provide me the model number of the NVR? I will check whether or not the camera Nova Orion could be added to the NVR.

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  • Peaceport 85

    Thanks,this is the model nvr wifi kit
    https://www.annke.com/products/we400

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  • Bella

    Hi, friend,

    The Nova Orion camera can't be added to the NVR system.

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  • Peaceport 85

    Ok,can i only use kit cameras?

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  • Bella

    Hi, friend,

    Yes, you could use the cameras coming from the kit. The NVR could work with the cameras on  the kit only.

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  • Peaceport 85

    Can i add other brand wifi il camera?

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  • Bella

    Hi, friend,

    Sorry that the NVR is not compatible with another brand camera because the NVR doesn't support the onvif protocol.

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  • Peaceport 85

    Ok thanks, how can enable motion detection and alarm on this nvr?

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  • Bella

    Hi, friend,

    Here is the instruction about how to set up the email alert for motion detection:

    https://help.annke.com/hc/en-us/articles/360000254361

    Here is the instruction about how to set up the alarm notification on APP:

    https://help.annke.com/hc/en-us/articles/360000252582

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  • Peaceport 85

    Often when I watch the cameras live, one of the four often remains in loading and nothing is seen, sometimes you see or take longer than the other three cameras. Another question is the black antenna for the NVR or the cameras?

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  • Bella

    Hi, friend,

    For this problem, please check the signal strength of the cameras.

    If the signal is weak for that camera, please follow below instruction to enhance the signal:

    https://help.annke.com/hc/en-us/articles/360000254841

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  • Peaceport 85

    I try to add black antenna but no fix problem, can bost nvr antenna?

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  • Bella

    Hi, friend,

    Usually, we suggest the customer using the extender antenna for the cameras.

    If the signal is still weak, could you please provide me a picture to show to signal strength of the cameras? The signal strength could be found on the System Setup-->Network Setup-->Wifi Setup. Besides, could you please tell me how many meters are the cameras away from the NVR?

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