Really sorry for this issue that trouble you, I will change another customer service to help you
I agree the customer support is seriously bad. Calling them is no help , all they want is for you to summit a problem request and connect with you remotely if you can schedule it. Then it takes days to hear from them.
@Melvin Burns We feel extremely sorry that we didn't provide you satisfying customer service. For your problem, we suggest you could send an email to us: firstname.lastname@example.org. The customer service agent will reply to you in 24 hours.
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