Downloading videos from the app

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Matt Davey

• December 22, 2019 16:38

Hi when I download videos no matter how long the clip is on the cloud it only ever downloads 8/9 seconds worth. This is always the first 8/9 seconds even for a long video clip. How do I get it to download it all? Downloading onto an iPhone XR

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  Andy

  • December 24, 2019 06:02

  Hi 

  Could you please tell us the model number of your system? You can find it underneath of the recorder.

  Please refer to this link to find it.

  https://help.annke.com/hc/en-us/articles/360000250241

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