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Sensitivity settings for motion detect

Comments

6 comments

  • Andy

    For the normal motion setting, It just adjust the slight event, But if the movement is obviously, No matter what the sensitivity you adjusted, the system will not ignore the event.

    For you situation, we suggest you adjust the available area for the motion event. 

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  • Wangsik

    I have same problem here. I have H500 system with 4 cameras, and with the lowest sensitivity setting, I receive over 1,000 notification over night. Yes, I set detection area pretty small. (well..if I have to make it really really small area only, then it's against purpose of security camera). 

    My system shows 100 - 0 sensitivity setting, but only allow to set it 100 - 80 - 60 - 40 - 20 - 0. so current setting is 20.

    I wish I can set it 10 or even 5.

    Please help...

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  • Support Team

    @Wangsik Sorry to tell you that there is no setting between 0-10. If there is still too many false alarm, please check if the cameras are close to the trees. 

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  • Wangsik

    I'm sorry for late follow up.

    Only 1 camera has some bushes but I set it to ignore it (make smaller detecting zone) other than this one, the rest of camera has no trees (driveway, under the deck). Most common triggers are flying bugs or a single leaf. I'm not talking about giant flying bug, I'm talking about size of fruit fly. Or a single leaf, not tons of falling leaves. In between these over 1,000 notifications a day, I can't find the recording that I want to see. Hope you guys can make a software update to help this situation.

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  • Support Team

    The false alarm issue is caused by the working mechanism of motion detection. To reduce the number of false alarms, we release the PIR system. Here is the link to the PIR system for your reference:

    https://www.annke.com/products/e500-system

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  • Wangsik

    I bought this H500 system less than a year ago, I do not have a plan to replace yet. If I knew this H500 motion detection problem I wouldn't buy it. Now it's too late to return it so I..just have to live with it till replace it.

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