Firmware update mismatch?

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Hiten Mandalia

• April 17, 2020 13:43

Hi,

I have a DN41R DVR system.  I was on firmware 20171122.  I managed to upgrade the firmware on my system to 20190401 and the system is working fine.  However, when I try to upgrade to firmware 20190505 from http://support.annke.com/document/firmware/DN41R/201905/digicap.dav, it doesnt work.  If i try this from a USB stick, I get a mistmatch error on the DVR, and if i try this from the webpage, it just say's upgrade failed.  Can you confirm that the firmware is correct and it should work for DN41R?

Thanks

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  Support Team

  • April 30, 2020 06:25

  It can not fit with your old system for this new firmware, Could you please directly let us know why you would like to have the firmware upgrade. normally we did not suggest the customer do any upgrade if everything is smooth.

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