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Gary Eberle

• April 20, 2020 01:19

Hi,

 

I have been struggling. I have been  trying to get my guardig software to link with my DN61R.  I had a different dvr before and i noticed that when i try and connect to the local ip i assign that it is using the mac address of my old dvr not the new one. I cant figure this out how to make it work.  My dvr is in a room with no internet so i have it wired into a netgear range extender which isnt making it any simpler.  I also bought a static ip and i couldnt get that to work either. Can somebody help me out? Annke has very little info for anything technical

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  Support Team

  • April 30, 2020 06:23

  Dear customer

  Please directly show your problem to the help center, our engineer will feedback you in time:

  https://help.annke.com/hc/en-us/requests/new

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