hello. I can access my DVR from the computer browser but not Andriod App.

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Rick Bigelow

• April 26, 2020 02:12

Hello.  I can access the DVR from a browser but when I try to access them on my android tablet is say's the device is offline.  before that (When setting it up) said that the connection failed.  What am I doing wrong?  

 

thank you in advance.

Rick

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• 

  Support Team

  • April 30, 2020 05:58

  Hi Rick, 

  To access the DVR on the phone app, please refer to this instruction for the configuration:

  https://help.annke.com/hc/en-us/articles/360000252581-How-to-connect-system-by-Annke-Vision-

  If the issue still stays, kindly submit a request here: https://help.annke.com/hc/en-us/requests/new

  send some pictures of your settings (just like those in our instruction) so our tech support will check and help you further :)

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