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2 comments

  • Support Team

    Hi Bill,

    Thanks for asking :)

    The DVR model DN41R is 1080P Lite, it's recording resolution is up to 1080N (960x1080). that's why the exported video seems not to show in the correct size.

    To resolve this, please use the video player to change the aspect ratio. Here is the detailed instruction:
    https://help.annke.com/hc/en-us/articles/360000466921

    Let me know if any further questions ;)

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  • Bill Grisenthwaite

    hi thank you works ok now.thanks again

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