PC Remote Connection

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Melvin Burns

• June 02, 2020 23:53

I have a Sannce 8 camera DVR in another location , model DN81BJT  that I cannot connect with my desktop PC. Cloud service says unknown error and IP address says cannot find system . I know it's working because I can connect with my phone using a Sannce Vision app. I have downloaded the camera app to my desktop called CMS which is suppose to work. Tech service has been worthless 

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  Support Team

  • June 09, 2020 06:39

  Hi, Melvin,

  Welcome to Annke Community.

  For this problem, please check whether or not the system is connected to the network now. It could be checked on the Main Menu-->Info-->Version-->Natstatus.

  Besides, please use the software VMS to have a try. Here is the link to download the software: support.annke.com/document/Computer%20Software/General_Beta_VMS_Win32_V1.20.0.15.T.20190527.exe

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