Comments

8 comments

Date Votes
  • Support Team

    Hi, may I know what could we do for you?

    Please kindly let us know your problem so that we could help you. Thank you.

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  • Charles Sharp

    Hi I have just installed a 4 camera N48PAW which is working well but I cannot get my Iphone 11 to connect to the NVR. Any suggestion will be most welcome

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  • Charles Sharp

    Hi Me again

    When I try to connect the Annke Vision App to the NVR I get the message - "Failed to recognise the QR code" can anyone please help me get connected it is vert frustrating as all of the 4 camera's are working fine but just cannot get the iphone to connect to the NVR.

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  • Support Team

    Hi, if the app could not scan the QR code, please try to add the device by SN. Here is an instruction for your reference:https://help.annke.com/hc/en-us/articles/360000252581

    Hope it helps. Thank you.

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  • Charles Sharp

    Hi

    I now have the 4 camaras on my iphone but I also have 4 other sections saying they are offline what dd I now do to get them online?

     

    Best Regards

     

    Charles Sharp

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  • Support Team

    @Charles Sharp

    Hi, may I know are the four offline cameras work on the monitor?

    In this case, please click this link and ask our technical support for further help.https://help.annke.com/hc/en-us/requests/new

    They will help you check the problem. Thank you.

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  • Chris Reid

    I have the 32 channel dvr. I have the software installed on the clients phone. I also have the software installed on the clients computers. The problem I am having is on the computers I can look at recorded footage, but I can not see the live view.

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  • Support Team

    @Hi, Chris Reid

    May I know which software is your client using now？And please check if the system is online or not. Thank you.

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