Hi, may I know what could we do for you?
Please kindly let us know your problem so that we could help you. Thank you.
Hi I have just installed a 4 camera N48PAW which is working well but I cannot get my Iphone 11 to connect to the NVR. Any suggestion will be most welcome
Hi Me again
When I try to connect the Annke Vision App to the NVR I get the message - "Failed to recognise the QR code" can anyone please help me get connected it is vert frustrating as all of the 4 camera's are working fine but just cannot get the iphone to connect to the NVR.
Hi, if the app could not scan the QR code, please try to add the device by SN. Here is an instruction for your reference:https://help.annke.com/hc/en-us/articles/360000252581
Hope it helps. Thank you.
I now have the 4 camaras on my iphone but I also have 4 other sections saying they are offline what dd I now do to get them online?
Hi, may I know are the four offline cameras work on the monitor?
In this case, please click this link and ask our technical support for further help.https://help.annke.com/hc/en-us/requests/new
They will help you check the problem. Thank you.
I have the 32 channel dvr. I have the software installed on the clients phone. I also have the software installed on the clients computers. The problem I am having is on the computers I can look at recorded footage, but I can not see the live view.
@Hi, Chris Reid
May I know which software is your client using now？And please check if the system is online or not. Thank you.
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