C800 and push notification, possible ?

Comments

12 comments

  • Support Team

    Hi, this camera support push notification. Could you please check if you have enabled the push function? Some pictures of the setting will be helpful. Thank you.

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  • jerome

    Hi Support !

    Thanks for your reply. It's a good news ! maybe i'm doing something wrong.

    For information, email notification is OK.

    Notifications is ON on app but I don't see any options in the camera.

    Here are some pictures :

     

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  • Glenn

    Any updates on how to setup the push notifications on c800

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  • Support Team

    Hi, friends,

    Welcome back to Annke Community!

    Here is the instruction about how to set up the push notifications for the cameras:

    https://help.annke.com/hc/en-us/articles/900002445586

    Have a nice day!

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  • Glenn

    Ok I see the problem here.

    Your instructions mention going to the 'APP Settings --> Notification' but this is not available with the latest version of Android Annke Vision I'm using.

    What do you recommend?

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  • Support Team

    Hi, Glenn,

    Based on the picture, I found that you added the system to the APP via the IP address. Could you please follow the below instruction to add the system to the APP via the serial number?

    https://help.annke.com/hc/en-us/articles/900000598586

    After that, please check the notification is available or not.

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  • Glenn

    None of the C800 Turret camera's I just purchased have QR codes, only a serial number sticker.

    How can I follow these instrustions if there is no QR code?

    I tried entering the serial number in manually but get asked for a encryption password which I don't know.

    My regular login password doesn't work here.

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  • Support Team

    Hi, there is a verification code on the label of camera, could you please have a check? Then you could input this code as the encryption password. Thank you.

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  • Glenn

    Neither of my cameras have an encryption password sticker. (see picture)

    If you have forgotten to put a sticker on these camera's how do I get the password?

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  • Support Team

    Hi, if there is no verification code, could you please access to the camera and go to platform access to find this code.

    It could be entered to the app as the encryption password.

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  • Glenn

    It worked!

    Thanks for your help.

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  • Support Team

    You are welcome. My pleasure.

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