im need remove dvr to account

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6 comments

  • Support Team

    Hi, do you want to unbind the device from your old account? Could you please provide more details so that we could understand you better? Thank you.

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  • Rafa Vizcarra
    Hello, if I need to remove my dvr from the previous account, I did it with the application, but it tells me that I can not because it is not in the region
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  • Support Team

    Hi, Rafa,
    Thanks for your response.
    I have submit a request for you to our technical support team, and the ticket reference number is #883131. Our technical support agent will help you to unbind the DVR from the previous APP account. Please don't worry.

    Have a nice day! :)

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  • Rafa Vizcarra

    Goodnight I put photos of the application with the error and the white label of the DVR, I did the same with the region in the United States and in Mexico and I get the same error

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  • Rafa Vizcarra

    the user and the password of the dvr is Admin and password is admin1325

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  • Support Team

    @Rafa Vizcarra.,

    Welcome to Annke Community!

    I have created a ticket for you to the technical support team. Our technical support agent will help you as soon as possible.

    Have a nice day!

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