Annke vision, no live view, video playback failed

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Michael

• September 21, 2020 22:11

The annke vision on my phone has just stopped working. Can't view anything. Tried installing the app again and no joy. Keep getting an error code 246520. Can not find any help online to solve this, so this is my last hope.

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  Support Team

  • September 22, 2020 08:50

  Hi, please check if the system is online or not. In this case, it is better to ask our technical support for help.

  Thank you.

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  Barry Dunnill

  • September 26, 2020 13:20

  I have the same problem, did you get any joy at sorting the problem out,Barry.

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  Michael

  • September 26, 2020 19:35

  Hi, got it sorted. I done a reboot on the main cctv box (button under the shutdown tab in the menu). I think my Internet connection went down for a while and came back on, only the cctv box didn't register that the network was functioning again and the app couldn't connect.

  Hope this helps
  Michael

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  Support Team

  • September 27, 2020 10:16

  @Michael

  Do you mean you could live view the cameras now? If so, we are glad to hear that.

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  Support Team

  • September 27, 2020 10:17

  @Barry Dunnill

  Hi, we are now following your case, please no worry. Thank you.

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