Annke vision, no live view, video playback failed

Comments

5 comments

  • Support Team

    Hi, please check if the system is online or not. In this case, it is better to ask our technical support for help.

    Thank you.

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  • Barry Dunnill

    I have the same problem, did you get any joy at sorting the problem out,Barry.

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  • Michael

    Hi, got it sorted. I done a reboot on the main cctv box (button under the shutdown tab in the menu). I think my Internet connection went down for a while and came back on, only the cctv box didn't register that the network was functioning again and the app couldn't connect.

    Hope this helps
    Michael

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  • Support Team

    @Michael

    Do you mean you could live view the cameras now? If so, we are glad to hear that.

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  • Support Team

    @Barry Dunnill

    Hi, we are now following your case, please no worry. Thank you.

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