annke system still bound to previous owner

Comments

3 comments

  • Support Team

    Hi, Wesley,

    Welcome to Annke Community.

    Please follow the below instruction to unbind the system from the previous owner account:

    https://help.annke.com/hc/en-us/articles/900000107123

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  • customer

    I dont have the Admin password to enter when trying to unbind from the preious owners account. the unbind will not work without an admin password. is there any other way to unbind from previous owner

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  • Support Team

    Hi Wesley,

    I see. We have created a ticket for this case. Our tech support will contact you soon via the ticket to provide other options to unbind the device.

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