Support Team
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Recent activity by Support Team-
All Solutions - How to unlock the system if I foget password/login information
First of all, please find the model number underneath your DVR/NVR/camera, or on your camera‘s body. Model A Click Here DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61L...
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Annke Vision - How to Unbind Device-Annke Vision
DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH If the app says your system is added by another account when you a...
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All Solutions - How to restore your Annke DVR/NVR?
Purpose: If you want to restore your DVR/NVR, please follow the steps below. Before you start: You have logged in to your devices. Applies to Path Interface DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN8...
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All Solutions - How to install a hard disk drive(HDD)?
Purpose: The instruction of how to install a hard disk drive. Before you start: Before installing the hard drive disk, please power off the system if it is on. Steps: 1. Loose the five screws, ...
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All Solutions - How to format HDD on Annke DVR/NVR?
Purpose: If your Hard Disk Drive can't be recognized or the DVR/NVR suddenly becomes unable to record nor playback, You can try to format your HDD. Before you start: Please make sure yours does i...
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All Solutions - How to do if the network is offline?
First of all, please find the model number underneath your DVR/NVR/camera, or on your camera‘s body. Model A Click Here DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61L...
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Annke Vision - Configuring the IP Cameras Customized Protocols on Annke NVR
Applies to: N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y Purpose:To connect the network cameras which are not configured with the standard protocols, you can configure the customized...
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How to format hard drive (AnnkeBot)
First of all, please find the model number underneath your DVR/NVR/camera, or on your camera‘s body. Model A DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61LD/DT81DP/...
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How to adjust camera's color mode on Annke DVR?
Applies to: C51BH/C51BG/C51BM/CT1DR/CT1DS/CT1DL/CT1DM/CR1BM/CR1BN/CR1BL/CR1BJ/CR1BB Purpose: If the camera presents a vision in black and white during day time or the night vision is totally black,...
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Unbind Device by Hik Connect
DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH If the app says your system is added by another account when you a...