Support Team

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Activity overview

Latest activity by Support Team
  • Support Team created an article,

    Unbind Device by Hik Connect

    DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH If the app says your system is added by another account when you a...

  • Support Team created an article,

    System general settings - Language (Annkebot)

    First of all, please find the model number underneath your DVR/NVR/camera, or on your camera‘s body. Model A DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61LD/DT81DP/N4...

  • Support Team created an article,

    System general settings - Time

    First of all, please find the model number underneath your DVR/NVR/camera, or on your camera‘s body. Model A DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61LD/DT81DP/N4...

  • Support Team created an article,

    How to format hard drive (AnnkeBot)

      First of all, please find the model number underneath your DVR/NVR/camera, or on your camera‘s body. Model A DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61LD/DT81DP/...

  • Support Team created an article,

    How to do if the hard drive cannot be recognized

    1. Please take it out and plug it into your desktop, to check if your computer can recognize the hard drive or not. If the hard drive can be recognized by the desktop, please format it to Read&Writ...

  • Support Team created an article,

    How to set up the continuous recording/motion detection recording on DVR

    First of all, please find the model number underneath your DVR/NVR/camera, or on your camera‘s body. Model A Click Here DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61L...

  • Support Team created an article,

    How to set up the continuous recording/motion detection recording on DVR-Model C

    In order to record, please make sure there is hard drive installed in your system first and login system to go to System Setup--HDD Setup to make sure the status of the hard drive is formatted.   F...

  • Support Team created an article,

    How to set up the continuous recording/motion detection recording on DVR-Model B

    In order to record, please make sure there is hard drive installed in your system first and login system then go to main menu--advanced--storage to make sure the status of the hard drive is normal....

  • Support Team created an article,

    How to set up the continuous recording/motion detection recording on DVR-Model A

    1. Please kindly make sure the hard drive has been installed, or the system cannot record.   2. firstly, please refer to below instruction to confirm the status of the hard drive: https://help.annk...

  • Support Team created an article,

    How to do if the network is offline-Model C

    1. Please make sure the DVR/NVR is connected to the router by the cable. 2. Please make sure the network cable is working. 3. Please try to connect the system to another LAN port of the router. 4. ...