Support Team

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Recent activity by Support Team Recent activity Votes
  • How to set up the continuous recording/motion detection recording on DVR-Model A

    1. Please kindly make sure the hard drive has been installed, or the system cannot record.   2. firstly, please refer to below instruction to confirm the status of the hard drive: https://help.annk...

  • How to do if the network is offline

    First of all, please find the model number underneath your DVR/NVR/camera, or on your camera‘s body. Model A Click Here DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61L...

  • How to do if the network is offline-Model C

    1. Please make sure the DVR/NVR is connected to the router by the cable. 2. Please make sure the network cable is working. 3. Please try to connect the system to another LAN port of the router. 4. ...

  • How to do if the network is offline-Model B

      1. Please make sure the DVR/NVR is connected to the router by the cable. 2. Please make sure the network cable is working. 3. Please try to connect the system to another LAN port of the router. 4...

  • How to do if the network is offline-Model A

    1. Please make sure the DVR/NVR is connected to the router by the cable. 2. Please make sure the network cable is working. 3. Please try to connect the system to another LAN port of the router. 4. ...

  • How to set up the device on my phone

    First of all, please find the model number underneath your DVR/NVR/camera, or on your camera‘s body. Model A DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61LD/DT81DP/N4...

  • How to set up the device on the computer

    First of all, please find the model number underneath your DVR/NVR/camera, or on your camera‘s body. Model A DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61LD/DT81DP/N4...

  • Password-Model A

    DVR: 1. How to reset password/Forget password If you forget the password and cannot access the system, please provide some information to us so that we can provide a super code to access the system...

  • Password-Model C

    DVR: 1. How to reset password/Forget password If the password does not work, please refer to below to reset the system password https://help.annke.com/hc/en-us/articles/360000253702 Here is the vid...

  • Password-Model B

    DVR: 1. How to reset password/Forget password The password is according to the date/Key / RQ code. For security concerns, please contact the support team and the agent will provide QR code within 2...