Support Team

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  • Use a strong signal camera act as a bridge to connect the weak camera on NVR

    Applies to: NW41V/N441H/N441K/N28WEB/N441B/N441D/N441L/N44PAN/N44PAJ/N34WDB/N34WDD/N44WEB/N44WED/N44WEC/NW41V/N44WBD/N48WHP/N48WHE Purpose: When the camera‘s wifi signal is too weak, we can use ano...

  • How to enable motion detection ?

    Purpose: Please go to the menu to enable the motion detection function, and you can carry out a motion detection record.   Applies to Path Interface DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/...

  • How to do if the network is offline-Model B

      1. Please make sure the DVR/NVR is connected to the router by the cable. 2. Please make sure the network cable is working. 3. Please try to connect the system to another LAN port of the router. 4...

  • How to install a hard disk drive(HDD)?

    Purpose: The instruction of how to install a hard disk drive.   Before you start: Before installing the hard drive disk, please power off the system if it is on.   Steps: 1. Loose the five screws, ...

  • Unbind Device by Hik Connect

    DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH If the app says your system is added by another account when you a...

  • How to set up the continuous recording/motion detection recording on DVR

    First of all, please find the model number underneath your DVR/NVR/camera, or on your camera‘s body. Model A Click Here DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DW41JD/DW81KD/DW61L...

  • How to set up the continuous recording/motion detection recording on DVR-Model C

    In order to record, please make sure there is hard drive installed in your system first and login system to go to System Setup--HDD Setup to make sure the status of the hard drive is formatted.   F...

  • How to set up the continuous recording/motion detection recording on DVR-Model B

    In order to record, please make sure there is hard drive installed in your system first and login system then go to main menu--advanced--storage to make sure the status of the hard drive is normal....

  • How to tick the trigger channel?

    Purpose: During the process of setting up motion detection, please remember to go to the menu to tick the trigger channel. Applies to Path Interface DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/...

  • Set up HDD Group on Annke DVR/NVR

    Applies to: DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB//DT81GB/DT61GB/DT41DB/DT81DB/DT61EQ/DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y   Purpose: You can ...