Kate

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Activity overview

Latest activity by Kate
  • Kate commented,

    Hi, Denise, May I know can you preview the cameras on the monitor screen? Besides, could you please check the cameras system has internet access or not? For more troubleshooting, please send an ema...

  • Kate commented,

    Hi, Denise, May I know can you preview the cameras on the monitor screen? Besides, could you please check the cameras system has internet access or not? For more troubleshooting, please send an ema...

  • Kate commented,

    Hola juan   Si desea ver las cámaras en un teléfono celular, agregue las cámaras a la aplicación Annke Vision.   Aquí están las instrucciones para su referencia: https://help.annke.com/hc/en-us/art...

  • Kate commented,

    Hola, Juan, ¿podrías proporcionarme el número de modelo de tus cámaras? Por lo general, las cámaras se pueden agregar a la aplicación del teléfono, por lo que podría ver las cámaras a través de la ...

  • Kate commented,

    Hi, Sam, To decrease the false alarm, please try to adjust the motion detection area, sensitivity and the alarm time. If you still have the same problem, please kindly send an email to support@annk...

  • Kate commented,

    Hi, Cris, Good day. For the hard drive issue, please follow below instruction to do the troubleshooting: https://help.annke.com/hc/en-us/articles/360000250181

  • Kate commented,

    Hi, Jimmy, Good day! For the warranty issue, please send an email to support@annke.com. Or you could contact the customer service agent in our Amazon store as well. The agent will provide you more ...

  • Kate commented,

    Hola juan gomez   Buen día.   Por verificado el estado del ticket, el agente de soporte técnico ya le ha enviado el código seguro para restablecer la contraseña.   Aquí está la copia de la respuest...

  • Kate commented,

    Hi, ZAMAN KHALED, Good day! Please send an email to support@annke.com to get the secure code. In the email, please attach the information mentioned in the below link: https://help.annke.com/hc/en-u...

  • Kate commented,

    Hi, Real Lanteigne, Good day! If the mouse doesn't work, please try to change another mouse for the security system. Or change another USB port to plug the mouse. If the problem still can't be solv...