Support Team

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Hi, friend, Recently, we received a lot of feedback from the users about the APP update. Most users said that the update will erase the settings of the APP account and brings some inconvenience to ...

• Support Team
• November 21, 2019 11:46
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1. Community
2. News & Announcements

“ANNKE has already been established for FIVE years. In this five years, we developed a whole range of innovations, such as PoE Network Video Recorder Kit, 4K Surveillance System Kit, Wireless IP Ca...

• Support Team
• September 04, 2019 09:43
• Edited
• 1 follower
• 1 comment
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2. General Discussion

Share Your Best # AnnkeCaptures

• Support Team
• June 24, 2019 11:54
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Hello everyone, this is an especial post for password related issue. If you forget your system/unit's password, here is the quick guide for you reset it. As we have many different models in our var...

• Support Team
• June 15, 2019 09:04
• Edited
• 18 followers
• 23 comments
• 2 votes

1. Community
2. Hardware

If you find the image of the camera suddenly becomes blurry and it seems there is moisture on the lens, you can try to open the camera to clean the moisture. The appearance of the camera varies fro...

• Support Team
• June 10, 2019 12:01
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2. Hardware

Usually, the cable for each camera is only 60 ft. If you want to extend it, there is the method.   Based on the picture, you need to buy a BNC female to BNC female connector from us to connect 2 c...

• Support Team
• June 10, 2019 11:59
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Applies to: All Annke DVR & NVR 24 hours non-stop recording It is for reference only. It also depends on the DVR set.

• Support Team
• June 10, 2019 11:55
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If you have any problem or you want to know about the camera system, welcome to leave your comment.  Or you can create a new post in general talk. We'd like to share everything with our lovely user...

• Support Team
• June 10, 2019 01:30
• Edited
• 8 followers
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The method is here, click click click the link ↓↓↓ https://help.annke.com/hc/en-us/articles/360000250641

• Support Team
• June 05, 2019 09:24
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This manual applies to all the model: https://help.annke.com/hc/en-us/articles/360000249441

• Support Team
• June 05, 2019 09:07
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