Support Team

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Latest activity by Support Team
  • Support Team commented,

    Hi, sorry to tell you that the DVR does nou support linking to a wifi TV. Please kindly connect the DVR to TV by HDMI cable or GVA cable. Thank you.

  • Support Team commented,

    @Jorge Rivera Hola, en este caso, muestre directamente su problema a nuestro centro de ayuda, nuestro ingeniero le informará a tiempo:https://help.annke.com/hc/en-us/requests/newEllos le ayudarán a...

  • Support Team commented,

    Hi, in this case, please kindly ask our technical support for help. Please directly show your problem to our help center, our engineer will feedback you in time: https://help.annke.com/hc/en-us/req...

  • Support Team commented,

    Estimado cliente,Pedimos disculpas por las molestias.En este caso, por favor envíenos la etiqueta del dispositivo. Te ayudaremos a desvincularlo. https://help.annke.com/hc/en-us/requests/new

  • Support Team commented,

    I have checked this ticket and our technician has helped you solve it. If there is any other problem, please kindly let us know. Thank you. 

  • Support Team commented,

    In this case, it is better to ask the technician for help. They will help you check the problem.Please directly show your problem to our help center, our engineer will feedback you in time: https:/...

  • Support Team commented,

    Hi, do you mean the camera could not work when it was set to H.265+? May I know the model number of your camera? Thank you.

  • Support Team commented,

    Hi, do you add the device by IP address? Could you please refer to this instruction to have a try? 1. Please delete the device from your account. 2. Could you please go to configuration-network-pla...

  • Support Team commented,

    Yes. In this case, you need to reset the cameras as well. Please directly show your problem to our help center, our engineer will feedback you in time: https://help.annke.com/hc/en-us/requests/new ...

  • Support Team commented,

    Hi, per the picture, the camera is inactive. Could you please active this camera first?  Then please check if this camera is connected to the same network as your computer. Thank you.