Support Team
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Recent activity by Support Team-
Hi Spencer, Annke has issued different versions of the DVR DW81KD. Only V3 version or above can work with 5MP camera. You can send the purchase information of your DVR to our tech support via below...
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Hi Jason, Have you noticed if the IR lights on this cameras can still turn on at night?If some of them won't, we think the water may have caused hardware problem on the camera. Kindly send us pictu...
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salut Phillip, Pour mieux vous aider, pouvons-nous connaître le numéro de modèle DVR / NVR (enregistreur)? Nous vérifierons ensuite s'il peut fonctionner avec de meilleures caméras ou s'il est néce...
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Hi Mike, The resolution of analog cameras cannot be changed. Running the cameras at 1080P is related to the live stream resolution, not the resolution for recording. And H.265+ is the compression m...
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Hi Wesley, I see. We have created a ticket for this case. Our tech support will contact you soon via the ticket to provide other options to unbind the device.
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Hi friend, We need to check the stock and confirm this for you. We have created an ticket #976633 for you, our agent will follow up to help you further.
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Hi Ozan， In this case, please try to access your cams via Annke Vision app when your phone is connected another network. This is to test if your system is really online for remote (P2P) access. W...
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Hi Dennisg, Here is the instruction about installing the hdd and check the status of hdd. You can refer to it to remove the hdd:https://help.annke.com/hc/en-us/articles/360000522282-How-to-install-...
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Hi Hugh, Yes. For 4 cameras, it's achievable.
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Hi Nicholas, In this case, would you send a picture of the video management of your NVR for reference?Besides, would you keep only 4 cameras as before and see if they work better?As a last resort,...