Support Team

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Latest activity by Support Team
  • Support Team commented,

    We did not directly share the password in the community, you can contact our customer service for help. send email to support@annke.com, and our engineer will feedback you in time

  • Support Team commented,

    Our POE is standard IEEE802.3af that means the power for the ouput is less than 20w, so the power is 12V.

  • Support Team commented,

    Please directly send the information to help center, please also take pictures with the DVR label. It is very important. https://help.annke.com/hc/en-us/requests/new

  • Support Team commented,

    Please directly send the information to help center, please also take pictures with the DVR label. It is very important. https://help.annke.com/hc/en-us/requests/new

  • Support Team commented,

    Please show us your model number, we will follow the model number then send the german user manual for you.

  • Support Team commented,

    If your HDD is less than  3TB, you can directly plug out the fan.

  • Support Team created a post,

    Your Security Is the No.1 Priority — Latest Safety & Crime News on COVID-19

    Dear Annke customers, while fighting together against the virus COVID-19, we have been gathering the security-related news and some handy tips for you to protect your families: https://www.annke.co...

  • Support Team created an article,

    What if I cannot log in the mobile app for AI Floodlight camera?

    Applies to: I41MV/I41MW/I41MX/I41MY   Please follow this installation instructions at first: <How to add the AI Floodlight to your phone app?>If you still cannot log in to the APP, usually it is ca...

  • Support Team created an article,

    What to do if the AI Floodlight camera sends false alarms?

    Applies to: I41MV/I41MW/I41MX/I41MY   Steps:  1. If you receive error alarm messages when using "Motion Detection" on the Annke AI Floodlight camera, he/she can adjust the detection of the sensitiv...

  • Support Team created an article,

    What if the motion notifications from AI Floodlight camera delays or even no notifications ?

    Applies to: I41MV/I41MW/I41MX/I41MY Purpose: Motion detection alarm delay is caused by network reasons. If the network condition is too bad, alarm delay will occur. The user needs to check whether ...