Support Team

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Recent activity by Support Team Recent activity Votes
  • Setup wizard on Annke DVR

    Applies to: DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DT41DB/DT81DB/DT61EQ/DW41JD/DW81KD/DW61LD/DT81DP   By default, the Setup Wizard starts once the device has loaded. Operating the...

  • Change Password on Annke Vision APP

    Applies to: DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DT41DB/DT81DB/DT61EQ/DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y/I21AE/I21AF/I41DQ/I61...

  • What to do if I Forgot the Password of Annke Vision APP? (HK)

    Applies to: DT41Y/DT61Y/DT81Y/DN41R/DN61R/DN81R/DT41GB/DT81GB/DT61GB/DT41DB/DT81DB/DT61EQ/DW41JD/DW81KD/DW61LD/DT81DP/N48PI/N44PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N441Y/N481Y   Purpose: If you for...

  • How to Reset the Password of Annke POE Cameras? (HK)

    Applies to: N481Y/N441Y/N44PI/N48PI/N46PI/N44PAM/N48PAW/N46PCK/N88PCH/N48PBB   Purpose: After you reset the password of Annke NVR or add a new POE camera to the Annke NVR, you may find the cameras ...

  • What if the AI Floodlight camera's floodlight doesn't work properly?

    Applies to: I41MV/I41MW/I41MX/I41MY   The floodlight(s) of the Annke AI floodlight camera can be turned on manually on the mobile app Camb. In this case, the floodlight will always stay (even in th...

  • How to Get an Extra 1-year Warranty

    ANNKE provides a 2-year warranty for products purchased from all official ANNKE stores. If you want to get an extra 1-year warranty, please refer to our product registration page.   You can apply f...

  • How Do I Leave Feedback?

    You may follow the steps below to leave feedback on ANNKE official website. Step 1. Please find the link that you order. Step 2. Click on "Reviews"    Step 3. Click Write Reviews button and leave ...

  • Something Missed from My Order

    Sometimes the warehouse would split the order into several shipments. However, our system might only send one tracking number for the first shipment. If you only receive part of your order, please ...

  • Lost Your ANNKE Account Password

    Here we’ll guide you to quickly modify your ANNKE account password. Step 1: Please click” Log in” Step 2: Click on Forgot your password.   Step 3:Enter your e-mail and click Submit to reset the pas...

  • How to register an account?

      To cooperate well, here we’ll guide you to quickly to register an account and be ANNKE Partner. Step 1: Please click Register An account   Step 2: Please kindly write an e-mail to support@annke....