Support Team

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Recent activity by Support Team Recent activity Votes
  • Hi David, To protect your privacy, we have created a ticket #805515 for you, our technical agent will contact you and help you further on resetting the password via email, thanks.

  • Hi Ivan, Thanks for your post :) Could you send us a picture to show the current firmware version of your camera C800? Then we can check if there was a new version for it. By the way, have you met ...

  • @Ventas Ferresur I have created a ticket for you, and the reference number is 785508. The technical support will help you in 24 hours.

  • Hi, All, We have the software for Mac OS now. Here is the link to download it: support.annke.com/document/Computer%20Software/Guarding%20Vision.pkg.zip

  • Hi, Philo, The old NVR system is a standalone system from the N48PAW system. We don't suggest you combine these two systems together. Usually, we called your old system as the sPOE system, shorten ...

  • @Jose Angel Salazar I have created a ticket for your request, and the support agent will reply to you in 24 hours.

  • Hi, Nuro, Thanks for your understanding. If the line crossing could decrease the false alarms, you could use it instead of using the motion detection for the cameras. But as checked with the produc...

  • @Melvin Burns  We feel extremely sorry that we didn't provide you satisfying customer service. For your problem, we suggest you could send an email to us: support@annke.com. The customer service ag...

  • Hi, Melvin, Welcome to Annke Community. For this problem, please check whether or not the system is connected to the network now. It could be checked on the Main Menu-->Info-->Version-->Natstatus. ...

  • Hi, Philo, Welcome to Annke community. The camera I41G is not compatible with the NVR N48PAW. Thus, the cameras can't be powered on via the NVR N48PAW directly. When you connect the cameras to the ...