Support Team

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Activity overview

Latest activity by Support Team
  • Support Team created an article,

    How to get a capture/screenshot of the camera's image on the computer/phone APP? (HK)

    Applies to: DN41R/DN81R/DN61R/DT41Y/DT61Y/DT81Y/DT81GB/DT61GB/DW41JD/DW61LD/DW81KD/DT81DP/DN31GN/N441Y/N481Y/N48PBB/N44PI/N48PI/N46PI/N44PAM/N48PAW/N88PCH/N46PCK First of all, please add the camera...

  • Support Team commented,

    @Rafa Vizcarra., Welcome to Annke Community! I have created a ticket for you to the technical support team. Our technical support agent will help you as soon as possible. Have a nice day!

  • Support Team commented,

    You're welcome! :)

  • Support Team commented,

    Hi, Glenn, Based on the picture, I found that you added the system to the APP via the IP address. Could you please follow the below instruction to add the system to the APP via the serial number? h...

  • Support Team commented,

    @Neil Wallace, Welcome to Annke Community! For this problem, please kindly provide us a picture and check it to the technical support. We will check it with the engineer and provide you a solution ...

  • Support Team commented,

    Hi, Steve, Welcome to Annke Community! Yes, the camera name could be changed on the web interface of it. Please follow the instruction to enter the web interface: https://help.annke.com/hc/en-us/ar...

  • Support Team commented,

    Hi, friends, Welcome back to Annke Community! Here is the instruction about how to set up the push notifications for the cameras: https://help.annke.com/hc/en-us/articles/900002445586 Have a nice day!

  • Support Team created an article,

    How to Enable the Push Notification Function for the Camera? (HK)

    Applies to: I51DE/I51DF/I51DK/I51DB/I51DD/I51DJ/I91BD/I91BF/I91BE/I91BG/I41BK Firstly, please follow the below instruction to connect the camera to the APP Annke Vision: https://help.annke.com/hc/e...

  • Support Team commented,

    Hi, friend, Welcome to Annke Community! If you want to view the cameras on the web page, could you please provide me the model number of the cameras so that I could provide you the instruction acco...

  • Support Team commented,

    @Saqib Asghar Yes, the DVR supports the AHD signal. But not all versions support the 2MP AHD cameras. We need to check the purchase information of the DVR to confirm the version of the DVR so that ...