Echo

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  • Total activity 114
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Activity overview

Latest activity by Echo

  • Echo commented,

    1. Community
    2. Knowledge Base
    3. how long

    Dear Customer, Have a nice day. If you purchase a 4-camera Poe NVR and camera package, the package usually comes with 2 18-meter and 2 30-meter network cables.In addition, each package also comes w...

  • Echo commented,

    1. Community
    2. compatibility
    3. Zoom not working

    Dear Customer, Have a nice day. We are very sorry, I81EM is a pt camera, it only supports pan or tilt function.I81EM is not a ptz camera, so it does not support zoom function. And if you have any q...

  • Echo commented,

    1. Community
    2. Knowledge Base
    3. Behavior about the NVR and Annke Vision

    Dear Customer, Have a nice day. In this case, please contact us support@annke.com. Our technical support will do its best to help you resolve these issues. Best regards！ Echo | Technical Support

  • Echo commented,

    1. Community
    2. Knowledge Base
    3. fast forward not working during playback on computer/web browser

    Dear Customer, Have a nice day. Could you please tell us the model number of your system? Then we can give you a solution accordingly.You can find the model number on the backside of the DVR/NVR.He...

  • Echo commented,

    1. Community
    2. Knowledge Base
    3. Connect I71DD to DVR/NVR

    Dear Customer, Have a nice day. We are very sorry that the I71DD camera does not support the ONVIF protocol and cannot be used with any DVR or NVR. It can only be used with the Vicohome app. And if...

  • Echo commented,

    1. Community
    2. Password reset
    3. How to factory reset my new DW81KT dvr

    Dear Customer, Have a nice day. If you have reserved the email for a password reset, please follow the link below to operate it:https://help.annke.com/hc/en-us/articles/900004704923If you do not ha...

  • Echo commented,

    1. Community
    2. Feedback
    3. FCD600 Junction Box (Turret/Bullet)

    Dear Customer, Have a nice day. Thank you for reaching out and sharing your insights regarding the FCD600 Turret. Currently, we regret to inform you that we do not have a ready-made junction box sp...

  • Echo commented,

    1. Community
    2. Feedback
    3. annke vision connecting problem

    Dear Customer, Have a nice day. In this case, could you please go to configuration--network--advanced settings--platform access and check if the system status is offline? And if you have any quest...

  • Echo commented,

    1. Community
    2. Knowledge Base
    3. CPT500 camera

    Dear Customer, Have a nice day. In this case, may i ask if you can access the webside of the camera and see if the auto tracking function is enabled? Here is a link for your reference about how to ...

  • Echo commented,

    1. Community
    2. Knowledge Base
    3. QR code ?

    Dear Customer, Have a nice day. In this case, could you please tell me the model number of your camera? Because the solution to this case could be different depending on the model.You can find the ...