Step 1. Exporting the XML file
1). Plug your DVR/NVR/IP camera to the router by ethernet cable.
2). Connect your computer and DVR/NVR/IP camera to the same network. Then download SADP Tool on the computer. We suggest you use Windows computer. Here is the software download link.
For Windows: https://download.annke.com/CMS/SADP_v22.214.171.124.zip
Note for Mac OS users: If you cannot install and open SADP Tool, please click on the link below to find solutions.
3). Run the software and it will detect the system's IP address.
4). Select the device and click Forgot Password at the right bottom of the software.
5). Click export and select a location to export and save the password file. Please don't change the file's name and send this file to firstname.lastname@example.org. We will send you a key file to reset the password.
1. Please do NOT turn off your DVR and the SADP software after you export the file. Otherwise, the exported file will be invalid immediately.
2. Please use the key file from us as soon as possible because it's only valid for 24 hours.
Step 2. Importing the key file
Select "Import File" and choose the key file that we sent to you.
Type in your DVR/NVR's new password in "New Password" and "Confirm Password", tick the option "Reset Network Cameras' Passwords", click "Confirm" to finish reset.
1. Before importing the XML file to SADP software, please connect as many activated cameras to the NVR as possible. Since only the connected cameras will sync their passwords with the NVR's. (Otherwise, the camera will stop showing image due to mismatch of password with NVR )
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